Frequently Asked Questions
Everything you need to know about shopping with Luxury Helsinki.
Are all products sold on Luxury Helsinki authentic?
Absolutely. Authenticity is the cornerstone of Luxury Helsinki. Every item in our collection undergoes a rigorous multi-step inspection process by our in-house experts to guarantee it is 100% genuine before it is listed for sale.
What are your shipping rates and delivery times?
We offer complimentary express shipping on all orders over €500. For domestic orders within Finland, delivery typically takes 1-2 business days. International shipping within the EU takes 3-5 business days, while global shipping can take up to 7-10 business days.
What is your return policy for luxury items?
We offer a 14-day return window from the date of delivery. Items must be returned in their original, unworn condition with all security tags and designer packaging intact. Please note that bespoke or personalized items are final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing. All transactions are encrypted and processed through secure payment gateways.
Do you offer personal shopping or styling services?
Yes, Luxury Helsinki provides exclusive access to personal stylists who can help you curate your wardrobe or find specific rare pieces. You can book a virtual consultation or visit our private showroom in Helsinki by appointment.
Will I have to pay import duties on international orders?
For orders within the European Union, all taxes and duties are included. For international orders outside the EU, the recipient is responsible for any local customs duties or import taxes incurred at the border.